Bhubaneswar smart city has decided to introduce a state-of-the-art master system integrator to provide a one-stop solution to citizens’ needs.
The software will provide an integrated services for traffic management system, emergency response, incident management, event and disaster response services, smart tracking of transit and Transport services, parking management and common payment card system on one platform.
According to sources, the system would have a common call centre for citizens to connect with through e-mails, phone calls, WhatsApp and other social media platforms. The project is to be implemented with an estimated cost of Rs 350 crore.
Target has been set to complete the project within 24 months from the date of award of the work. This was decided at the fifth Empower Committee meeting for Bhubaneswar Smart City chaired by Chief Secretary A P Padhi.
Padhi directed to develop the system in a comprehensive manner in consultation with Commissionerate Police, various service providing departments and agencies to make it compliant to their requirements so that it can deliver the services on a real-time basis. He further directed officials concerned to finalise the tender process within two months.
The Master System Integrator will have Intelligent City Operation and Management System Centre (ICOMSC). The major components of the system include traffic management, emergency response, incident management, smart tracking of transit and transport services, parking management and common payment card system, official sources said.
It will have the service applications like e-chalan, grievance redressal and citizen interface. A citizen in need of any of these services can ask for it through the call taker and track their availability though GIS-enabled platform.
Under the system, there would be one common call centre to which a citizen can connect through various modes. The call taker would immediately connect the citizen with the concerned service providing agency who will deliver the service on real time basis.
ALSO READ: Odisha to include sports as compulsory subject in school curriculum