Odisha commerce and transport department launched a toll-free helpline number for public query, complaint registration and to redress citizens’ grievances, including delay in getting driving licence and arbitrary fare demanded by buses.
The toll-free number 1800-345-1073 will work between 10am and 6pm on every working day. Victims of road accidents can also take for help from the department by calling the helpline number.
A transport official said a dedicated call centre had been set up at the office of the transport commissioner-cum-chairman of the State Transport Authority in Cuttack.
READ: Baby girl born with two heads in Bhubaneswar hospital
The authority’s transport commissioner-cum-chairman Chandra Sekhar Kumar said the grievances would be forwarded to regional transport offices concerned for further action.
The toll-free helpline number was launched by commerce and transport minister Ramesh Chandra Majhi at the valedictory ceremony of the 27th National Road Safety Week organised by the Odisha Sadak Suraksha Samiti and the commerce and transport department.
Majhi said the people can inquire about registration of vehicles and driving licences. “They can get information regarding transport-related queries. Victims of road accidents can get help by dialing the tollfree number. The transport department will immediately send ambulances to the accident spot and take the victims to hospitals,” he added.
ALSO READ: Odisha tribal couple gets PM Modi’s January 26 parade invite
He also said the persons, who have complains against the department’s service, could register their grievances through the helpline number. “The public could also give suggestions to the department about its growth,” he added.