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Talking ATM in Bhubaneswar

Union Bank of India is opening a Talking ATM for visually-challenged people in Bhubaneswar. The CMD of Union Bank of India D Sarkar is scheduled to inaugurate it today (Thursday).

This will be the bank’s first talking ATM at Bhubaneswar and 101st in the country.

Union Bank of India’s Accessible and Talking ATM is one such example of what true accessibility in an ATM really is. On June 6th, 2012, bank launched a truly accessible ‘Talking ATM’ at Blind People’s Association, Vastrapur, Ahmedabad.

Sarkar, who arrived on a three-day visit to Odisha, is slated to sign an MoU with Jagannath temple administration in Puri, relating to online donation to the shrine, on Thursday morning. During the day, he is likely to meet the chief secretary and some senior bureaucrats.

On Friday, Sarkar along with RBI’s deputy governor H R Khan is scheduled to inaugurate a regional office of the bank in Sambalpur. “After the inauguration, Sarkar will join Khan in a meeting of local bank heads and customers on Electronic Banking Awareness Training Programme.”
Talking ATM in Bhubaneswar

Features of Talking ATM

  • Physical accessibility facilities like ramp, floor guidance, door size, height and reach, floor space, railings, etc. for a wheelchair ATM user.
  • A visually challenged person can independently operate an ATM machine for Cash Withdrawal, Balance Enquiry and PIN change ATM operations.
  • Braille signages are put on the ATM machine for locating ATM parts like card slot, cash dispenser, receipt printer, etc.
  • Talking ATM mode enabled through insertion of a headphone in an audio jack of ATM machine.
  • Use of ATM keypad matrix to do complete ATM operation. This functionality is similar to an IVR wherein you use only number options to select different options.
  • A keypad is a standard telephone matrix keypad with a raised dot on the key number 5 which is a universal design. A visually challenged user use this key 5 as a reference key and can easily locate other number keys.
  • Keypad buttons orientation is provided so that a visually challenged person can easily find buttons like Cancel, Clear and Enter. Also these three function keys have distinct raised symbols so that a visually challenged user can feel and press a correct key. Keypad number pressed is supported by a beep sound.
  • Bilingual orientation of ATM machine. This important talking ATM feature is added in Union Bank of India’s talking ATM so that a visually challenged person who is a first time user will get complete orientation of the ATM and can learn different keys and slots on his own. Orientation feature also has skippability so that in future an experienced visually challenged user can skip orientation and can perform an ATM transaction directly.
  • Important features a visually challenged user can choose in the beginning of his ATM operation are language choice, volume control, hide or display screen and orientation to the ATM machine.
  • Complete screen text and audio synchronization is provided.
  • ATM screens with white text on red background, bigger font size of text and menu selection options with white text on blue background are following the accessibility norms for low vision persons.

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