Railway passengers in Odisha looking for Government Railway Police (GRP) help will not have to run from pillar to post anymore. One can now call up 1512 and lodge his or her complaint. This number can be accessed from all landline/mobile phones in the state.
In a bid to make communication between passengers and the GRP police hassle-free, this helpline number was launched yesterday.
“Passengers can call while travelling on a train, and the control room concerned will respond to them. The call centre personnel will immediately inform GRP officials in the region for quick response,” said a GRP officer. Once all the states implement the Union government project, anyone across the country can access it.
In the last few years, combined effort of the Railway Protection Force and the GRP had succeeded in curbing drug-and-loot incidents on the station premises. But there have been several incidents of passengers being drugged and looted on trains and outside stations. The new helpline will help the GRP as well as the local police check such incidents.
Police officials said the number had been procured from Bharat Sanchar Nigam Limited (BSNL) and it had been systemised in such a way that it will connect to the nearby government railway police station.
“Train passengers often face problems in contacting the nearest Government Railway Police Station (GRPS) as they are ignorant about its landline number. Hence a short code 1512 has been activated, which can be dialled from any land/cell phones. The call would automatically land at the nearest GRPS landline No. It would be very beneficial for on-board train passengers seeking police help,” GRP IIC Soubhagya Kumar Swain said.
Calls on this number will, however, be chargeable and not free, Swain clarified.
The railway passengers appreciated and praised the move by the government railway police of the state.