The authorities of Bhubaneswar’s Biju Patnaik International Airport (BPIA) have decided to introduce ‘Swagat Seva’ for passengers to make the entire procedure from getting boarding passes and X-Ray of baggage to being seated in the flight smoother and hassle free.
It will make the lives of elderly people and women travelling alone easier when they check into the Bhubaneswar airport and board a flight. The services run by Swagat Seva Service, will ensure improved passenger facilitation services for the benefit of departing and arriving passengers both at Domestic and International Lounges of airport.
The Swagat Seva service, which is essentially a Meet, Greet and Assist service, will be available on payment of an all inclusive fee of Rs 200 to Rs 300 only, said airport Director Sharad Kumar.
According to airport sources, at least 14 airports in India in collaboration with private agencies already offer such services. With aviation traffic and passenger numbers increasing here, the airport authorities have finally decided to introduce the facility.
Airport sources said passengers would have the option to hire these services after reaching the airport or beforehand by making a call to the private agency. “Once the passengers provide the ticket PNR, the attendants will collect the boarding passes. Once passengers show their identity proof, boarding passes will be handed over to the passengers. Passengers reaching the airport late also can avail the services,” said airport Director.
Intekhab Alam, assistant manager of Arun Aviation Management Private Limited, which has been given the responsibility to operate the Swagat Seva, said passengers would also be provided with taxis and hotels.
On an average, the airport records a footfall of 2,000 passengers per day. A survey revealed that there are about 20 per cent first-time fliers and 12 per cent elderly persons and women who travel alone. At present, 20 flights of four airlines are operating from here.